The goal of the research was to describe the general experience of businesses and freelancers when working together. Uncovering what features would make both businesses and freelancers excited about using the solution was identified as a key outcome.
We developed two surveys to find out 1) the pain points between both user groups, and 2) why businesses may be opposed to hiring a freelancer.
I conducted three semi-structured in person interviews with local freelancers.
From the qualitative interview data and survey results, I grouped themes and common experiences using affinity mapping.
A detailed survey and interview analysis can be found here.
Both direct and indirect competitors were investigated and I performed a SWOT analysis to understand the breadth of their offerings and competitive advantage, which can be viewed in full here.
Adopting a “Jobs To Be Done” mindset helped me dig deeper into core user motivations and empathize with the unique needs of users.
Build an online web app with 200 freelancers advertising their services and make the platform the go to place for local businesses finding freelancers to work with, with a focus on mid size and start-up businesses and new, established, and part-time freelancers.
We separately brainstormed many "How might we? (HMW)" questions to our defined goal and together agreed on the three most important HMW's.
Performing a Crazy 8's exercise allowed me to rapidly generated a variety of web app ideas. I developed two low-fidelity concepts for initial testing based off of my ideas.
Concept 1 is an efficient and minimal version of our web app. It includes the most important features of a job search and public profile, with the option for a private profile and bespoke job results sent directly to your email inbox.
A unique feature of this concept is it generates all freelance opportunities worldwide, with an option to choose only local, ensuring there is a supply of jobs on the platform.
Concept 2 is more focused on brand identity and local community, offering additional value outside of job sourcing. This concept includes a signup local coffee referral program and a community feature where freelancers can share professional and personal support, in addition to monthly coffee events in conjunction with local coworking spaces.
I am currently gathering feedback remotely from user testing with freelancers regarding these two concepts. This project is on going and will continue to be updated.